How does NDIS planning work?

The National Disability Insurance Scheme (NDIS) supports people with disability and mental illness to achieve their goals based on their NDIS plan.

Planners, also known as Local Area Coordinators (LACs), meet with each person to develop a plan based on their day-to-day needs and longer-term goals.

Planning conversations can be face-to-face or over the phone. You can ask for a face-to-face meeting if that is your preference.

When you meet with your Planner, you can talk to them about your goals and needs for the future.

Once a plan is developed and approved, funding is provided for the reasonable and necessary supports you require to have your needs met and to work towards your goals.

What can I do to get ready?

Before the NDIS is available in your area, it’s a good idea to start preparing for your NDIS planning conversation. You can get NDIS ready by thinking about:

  • what and who is important in your life (your goals, your family and friends)
  • the support you get now, if it’s working well or if you would like to do something different
  • any other support needs you have that aren’t currently being met
  • your longer term dreams and goals.

Our Plan My Future workshops and workbook can assist you to prepare for the NDIS.

Our free, practical Plan My Future workshops explain how to:

  • check your eligibility for the NDIS
  • apply for access
  • set, review and achieve your goals

Our easy-to-use Plan My Future workbook is designed to support you on your NDIS journey.

Contact us to register your interest for upcoming workshops or to talk about preparing for the NDIS.

Phone: 1300 ASSIST (1300 277 478) and ask for the NDIS team


For further information about the NDIS in Victoria, visit the NDIS website.